iCloud Drive folder is disabled

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Level 1

4 points

iCloud Drive folder is disabled

On my iMac (2008 model with El Capitan), I recently discovered that one of my user folders on the iCloud Drive is disabled.

When clicking on the folder nothing happens, which seems to indicate that the content of the folder is lost.

I am using the iCloud Drive as backup disk, meaning that I frequently copy folders from harddrive to iCloud Drive. Consequently, I am a bit worried about this.

As shown by the picture below, it is only 1 out of 17 folders that has been disabled:

Any help is welcome, as I urgently seeks to find an answer (to this backup problem).

iMac 2.4 GHz, Aluminium, 21", EMC No: 2133, Mac OS X (10.6.4), ***

Posted on May 5, 2016 3:15 AM

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Answer 1

May 5, 2016 4:24 AM in response to Anders123

If you login to iCloud.com is the folder and its contents available?

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Answer 2

Anders123 Author

Level 1

4 points

May 5, 2016 6:58 AM in response to Community User

Yes, but since, I am in a potential critical backup situation, I would like to know more than this.

But thanks anyway.

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Answer 3

Csound1

Level 9

60,063 points

May 5, 2016 7:00 AM in response to Anders123

iCloud is NOT a backup system, use it as one at your own risk. You do not have any backup at the moment.

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Answer 4

May 5, 2016 7:09 AM in response to Anders123

What more do you need to know? If the files are on iCloud.com you can download them and start another form of backup - Time Machine - or external hard drive.

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Answer 5

Linc Davis

Level 10

209,739 points

May 5, 2016 7:21 AM in response to Anders123

Please back up all data, then open the iCloud pane in System Preferences. If the box marked iCloud Drive is checked, uncheck it and confirm. Your iCloud data should be preserved on Apple's servers.

Then re-check the box. It may take a noticeable amount of time for your data to resynchronize. In the sidebar of a Finder window, a pie-chart icon next to iCloud Drive will show the progress of the download. When the download is complete, the icon will change to a cloud.

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